Responding to Patient Reviews: How HIPAA Affects What You Should Say
“You were much better than your reviews said you’d be!” It’s a backhanded compliment out of nowhere, but suddenly your day is ruined. You check up on your reviews, and sure enough, some people have left some unflattering remarks about your medical practice. You shoot off a quick response to try and correct the situation and go about your day.
Unfortunately, you may have just violated HIPAA without knowing it, even if you were careful in your response.
Tips for a HIPAA-Compliant Responses to Reviews
- Keep It Anonymous
- Criticize Cautiously
- Stake Your Claim
- Follow Up Offline
- Focus on Positive
Healthcare Marketing Today
Jim Haggerty has extensive experience in the healthcare space and has overseen the development of Utilization Processes, Quality Assurance Guidelines, Marketing, Billing, Accounts Receivable and IT Tasks for dozens of organizations.
We interviewed Jim about what’s happening in healthcare and what providers need to be focused on when it comes to marketing their businesses in this challenging time.
What Is the Purpose of Art?
Most of us believe that art is important on some level. It can make us feel things, and sometimes it can even change how we see the world. But what is its purpose—why do humans need art? And does it need a purpose at all? These are the thought-provoking questions that have been asked for centuries, and the world still grapples with them today.
Featured Service: Healthcare And Medical Digital Marketing
Through our expert medical marketing services, we help healthcare providers link up with patients searching for treatment online.
Today’s increasingly Internet-savvy patients are more likely to check out healthcare providers online before reaching out to schedule an appointment or visit your facility. According to a national study of healthcare providers performed by Compete, Inc. and Google, 84% of patients are heavily influenced by online resources when they begin to make care decisions.
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