We all want our customers to be satisfied and happy with our products and services, but the next part of the equation is keeping them loyal to the brand. There are many practices you can use to improve customer loyalty and developing a relationship with your customer base is the key. Companies find that one of the best ways to build a relationship is to reward their current customers.
Leverage Data You Already Have
This marketing strategy aims to increase repeat business by surprising customers with an unexpected gift. Rewarding customers in this way creates a more positive feeling toward your brand and encourages them to go back to your company for future purchases.
Understanding your clients and rewarding them based on their behaviors reaches them in a personal way. Building a customer database is an ideal way to collect information, such as the anniversary dates of their first purchase with your company. You can then use this data to time rewards in meaningful ways that speak to your customers.
Surprise and Delight Strategy
It is always best to have a variety of methods in your arsenal to attract repeat business from customers. There is no “one size fits all” recipe for building customer loyalty, so the more tools you have in your toolbelt, the better.
Consider these time-tested methods of reaching customers and bringing them back for future purchases.
Collect feedback and use it wisely. When you ask customers for their advice and feedback, they will likely be open and honest. Take their words to heart and make the changes they suggest. When you let customers know about updates and changes you’ve made based on their feedback, they will organically feel like part of the team
Offer special deals. Your current customers will be likely to purchase more if you reach out to them with coupons, promotions, and freebies that they wouldn’t typically receive.
Focus on customer service. A strong customer service game is essential to any business, but gaining repeat business is much more effective when the customer is impressed by over-the-top service.
Make customers feel like VIPs. Using “club” membership techniques to allow customers to build up rewards points is one of the most effective means of improving customer loyalty.
Read More about how to use the “Surprise and Delight” strategy to improve customer loyalty:
Call us to help with ideas specific to your business about how to improve customer loyalty.
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From the Eminent Team
The Good, the Bad, and the Ugly: Online Reputation Management Helps All Three
Managing your business’s online reputation is not a quick fix, but it is an issue you can – and should – take swift action regarding. Moving your business in the right direction by gaining an overview of your brand’s current reputation via a brand reputation audit is an important first step.
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